CHAPTER 4: INFORMATION SYSTEMS AND ORGANIZATION STRATEGY

Information technology and information systems change the way organizations operate. and adapt to technological changes.

4.1              Describe how information technologies improves business processes
4.1.1      Identify types of information system (IS)
a.  Office Information System (OIS)
b.  Transaction Processing System
c.  Management Information System
d.  Decision Support System
e.  Executive Support System

4.1.2      Identify the enterprises application system
            a.  Enterprise Resource Planning Systems
            b.  Supply Chain Management Systems
c.  Customer Relationship Management Systems
d.  Knowledge Management Systems

4.1.3      Identify functional business systems
            a.  Accounting And Finance
            b.  Human Resources
c.  Engineering or Product Development
d.  Manufacturing
e.  Marketing
f. Sales
g.  Distribution
h.  Customer Service
i.  Information Technology

4.2          Identify the people in information systems
4.2.1      Describe roles of people in the design, development and use of information systems
4.2.2      Describe the importance of where the information-systems function is placed in an organization
4.2.3      Identify the different types of users of information systems

           LECTURE NOTE

                       SELF-EXERCISE

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